Refund policy

REFUND POLICY

Last updated: July 2026

We want you to be happy with your order. If something isn't right, here's everything you need to know.

Your right to cancel (change of mind)

You can cancel your order within 14 days of receiving your item — no reason needed.

To cancel, contact us by email within 14 days of delivery. Once you've let us know, you'll have a further 14 days to return the item.

Because our products are personal care devices that come into contact with skin, we cannot accept returns of items that have been opened or used, for hygiene reasons. If your item is unopened and in its original sealed packaging, we're happy to accept a return.

Return shipping costs are your responsibility for change-of-mind returns.

If something is wrong

If your item is faulty, not as described, or doesn't work as it should, you can request a full refund within 30 days of receiving it.

Contact us first with a description of the problem and photos or a short video where possible. If a return is needed for a faulty item, we'll cover the return shipping cost.

How to start a return

Always contact us before sending anything back. We'll confirm the return address once we've reviewed your request. The return address may vary so please don't send items back without checking with us first.

When you'll get your refund

Once we've received and inspected the returned item, we'll process your refund within 14 days to your original payment method. It will typically appear within 5–10 business days depending on your bank.

Nothing in this policy affects your statutory rights under UK law.